7 Things That Make Cleaning Companies Great
- November 10, 2018
- By: Vonigo
In any given market, there are plenty of cleaning companies. But there are cleaning companies, and then there are great cleaning companies.
Here’s a list of things that help the best ones set themselves apart. If you manage a cleaning business, read on to learn more about how to “level up.”
1. Friendly People
This is almost a given, so we won’t dwell on it too much. The people in your company matter. Especially your teams in the field and call center teams. Anyone who has interactions with your customers.
Being friendly doesn’t require a lot of extra effort. It’s as easy as a smile. It might seem trivial but it’s anything but. It’s no accident that online reviewers tend to list this attribute above all others in their reviews.
-Greg Shepard, Owner of Dallas Maids
2. Excellent Service
When it comes to the actual work, you’ve gotta have the goods. A consistently high-quality job, every time. Customers will often switch cleaning companies, even if they’ve been loyal for more than a year.
-John Ward, Account Executive at Mold Busters
Providing exceptional work and service, consistently, is a huge difference-maker. Arrive early or on time for your appointments. Where necessary, allow for enough travel time and break time for your field teams, so that you never have to make apologies for arriving late.
3. Accurate Quoting
Your quoting process needs to be quick, but it also needs to be accurate. Whatever means you use to quote, whether it’s the number of rooms, square footage, or based on multiple services — make sure your quotes are accurate with the resulting invoice.
Where possible, try to quote high and come in under budget. It helps you make sure each job will be profitable, it builds in some contingency and when everything goes well, it makes for happier customers.
Be up front with customers about how you’ll perform the work. The number of team members you’ll send, the products you’ll use, the services you’ll complete.
-Blanche Stuart, Owner of Bull Dog Management
5. Efficient Booking and Scheduling
These days, customers want things done quickly and clearly. The easier it is to book with your company, the likelier you are to win their business.
Offering online booking can be a game-changer. You save a lot of time in administration, collecting info from the customer and matching services with your availability. And you also can get a revenue boost, by accessing a customer base that prefers to book online, on their terms, and it directly to their own calendars.
-Matthew Ricketts, Co-Founder & President of Better Life Maids
6. Easy Billing and Payments
Making your invoicing and payments process as painless as possible is a great way to encourage repeat business. You can accept payment through your online booking tool, by a paperless invoice that sends as soon as you complete the job, or by taking payment on-site.
By offering some options and making it easy for the customer, you can get paid faster, too.
-Chris Aconley, Men In Kilts COO
7. Great Follow Up
When the service is over, you can and should do more than just send an invoice. The goal, especially with new customers, should be to offer the customer the ability to book again and to gather some feedback.
-Glen Greely, President of Cleaning Group Inc.
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