Two Case Studies of Companies Using Moving Software Successfully
- June 19, 2023
- By: Vonigo
Moving software, customized specifically for the needs of moving companies, can have a massive impact on your company’s operations and ability to grow.
Here are two case studies of companies that are using moving software successfully.
Case Study #1: Firefighter-Owned First Due Movers
First Due Movers is a moving company based in the state of Washington that brings the work ethic and values of firefighters to the moving industry. Here’s how they’ve grown, with the help of moving company software.
A Firehouse Idea Becomes a Company
Back in 2009, the three Co-founders of First Due Movers were sitting in a fire station, chatting about their bad experiences with moving companies. They talked about the lack of professionalism, and how a culture of apathy has become the image of the industry.
They decided to start a moving company based on the work ethic, pride, and trust that are the backbone of the Fire Service. The partners agreed their idea would not only be welcomed, but highly successful in an industry starved for standards.
Proud Traditions and Humble Beginnings
“Our first ‘office’ was a 10’x10’ storage unit and our first truck was rented,” says retired 30-year Fire Service veteran and Co-founder Jim Smith. Even in the early days though, they held firm to their brand values. “We set high expectations for ourselves and hold our employees to the same rigorous standards.”
In the eight years since that first conversation in the fire station, they’ve seen considerable growth. “We have a real office and a fleet of our own trucks these days,” says Co-founder (and active firefighter) Joe Lindsay. “But we haven’t lost the passion or dedication to the quality of service that got us here.”
Firefighter Owned and Operated
For First Due Movers, it is more than a motto. They hold it up as a guarantee that the Fire Service traditions of attention to detail, professionalism, and “Firemanship” will be instilled into all members of their organization.
Not all of their team are active or former firefighters, but they all operate with the same set of values. And it pays off. Their unique brand and their uncompromising standards for training and service lead to a lot of word-of-mouth and personal referrals. “Customers appreciate our mission to revolutionize the way people view the moving industry,” says Smith.
“Helping a family to San Francisco is now as easy as helping a family to Sammamish, says Co-founder and active firefighter Jeff Drozdowski. “What hasn’t changed is the emphasis we put on attention to detail and our commitment to making your move easy — stress-free.”
Expansion, Automation, and Moving Company Software
With the company’s growth has come the need for better tools. Electronic tablets have replaced pens and notepads. Scheduling, quoting and communications are now handled by Vonigo’s moving company software.
50% More Efficient Scheduling and More Profit
“We began using Vonigo to streamline and organize nearly every process of our business,” says Drozdowski. Scheduling, quoting, internal and external communication — we’ve eliminated paperwork,” he adds. “In our scheduling alone, we have become 50% more efficient. That kind of savings makes us more profitable.”
From an idea in a fire station to a 7-days-a-week operation, FDM’s core values are revolutionizing the way people think about moving. We’re proud to help play a small part in their professional image and customer service success.
Case Study #2: International Franchise You Move Me
You Move Me is not just an ordinary moving company. This innovative company provides customer service that helps to make moving a positive experience.
They’re known for their on-time service with a smile, friendly and uniformed movers, special care when transporting their customers’ possessions from one home to the next and even extras like bringing you coffee on moving day. The company’s dynamic and welcoming brand has helped it grow rapidly, with new franchises opening up all over North America.
From Startup to International Franchise
Back in You Move Me’s startup phase, the company needed a business solution that could handle key processes like customer relationship management, invoicing, reporting, scheduling and more, says Franchise Owner Josh Herron.
“We had Excel spreadsheets and other systems, but we didn’t have an overall professional solution that was integrated. A solution that would put all of the capabilities we needed under one umbrella was essential if the company was going to scale up.”
The company’s first attempt to find a program that could handle their needs was a dismal failure. “The software we used before was terrible,” Herron says. “It didn’t do what we needed it to do and it was hard to use.”
They were aware of Vonigo’s capabilities thanks to a personal connection and requested a demonstration. A quick tutorial was all it took to convince You Move Me to switch to Vonigo. “It was very easy to implement,” Herron says. “They molded the system to do whatever we needed to do and we hammered out a completely functional system in just a week!” After implementing Vonigo, You Move Me has seen major benefits for their business.
Seamless business growth: “When we started using Vonigo, we had just three trucks and 11 employees. We weren’t using many features at that time. Now we have over 30 employees and more trucks and we find that no matter how big we grow, Vonigo can grow with us. I can’t imagine running our business without it!”
Administrative cost savings: “Vonigo’s invoicing functionality alone saves me days out of my year.” Being able to generate quotes instantly and handle billing onsite saves accounting time.
Boosting the brand, boosting revenue: “It’s such a professional system – and customers see that. Just being able to sign with their finger and go paperless impresses them and gives us legitimacy.” That memorable and positive customer experience has helped You Move Me increase revenue through referrals.
A boost in profits, an improved company image
If your operation is running smoothly, there are fewer interruptions to the work. This means more convenience for your customers and your teams. You’ll earn a reputation for being professional, and offering great value.
Everything from booking, scheduling, invoicing and payments can be handled within your moving software, freeing your crew’s time up for more billable work.
That kind of efficiency equals not just a savings of time and a better company image, but more profits.
Want to learn about how you can use moving company software to make your business more efficient and profitable? Book a free, private demo of Vonigo.
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