How Job Scheduling Software Makes Life Easier for Your Whole Company
- August 22, 2018
- By: Vonigo
Job scheduling software is changing the way mobile service companies do business at all levels of their operation. Here are some of the ways that it can make life easier — both for your team and your customers.
Administration and Call Center
If you have job scheduling software that includes online booking, you can save your administration team a lot of time. When customers can book a service themselves, your team can take fewer calls, freeing up their time.
–Sir Grout President Jeff Gill
When you reduce the amount of time it takes to accept and confirm a booking, you save time and increase profitability. Instead of answering questions and quoting prices on the phone, your office team can focus on confirming and scheduling those calls for your crews.
-Travis Rein, RubbishWorks
Your crews will appreciate the convenience of job scheduling software when they have their entire day plotted for them, along with driving instructions and customer notes.
-Scott Reid, ServiceMaster by Reid
With job scheduling software, and mid-stream changes are easy, and automatically pushed to your team’s mobile devices as needed. If a customer requests a change or cancels, or if another job request materializes in an area your team is already serving, you can respond quickly and notify your field crews immediately.
-Adam Butler, Managing Member of Jiffy Junk.
Management and Ownership
Job scheduling software gives you the ability to track and measure all aspects of the company. From the number of messages exchanged with each customer to the travel times. You can track the time to completion, job rate, the amount of time it takes for an invoice to get paid, and a whole lot more.
-Travis Rein of Rubbish Works
Management will appreciate the ability to quantify the number of jobs per rep or field team. It gives you the ability to trace those figures back to your company’s profitability.
“The tools with the daily schedule allow our crews to get to jobs on time. We have the contact information and descriptions of the jobs at hand, and we can track expenses, all in one work order.”
-Paul MacDonald, Ethical Waste Services
Having accurate records of your company’s services and billings is invaluable. It presents a great way to identify opportunities for growth and improvement.
-Adam Ford, CEO HomeUpkeep
The convenience of job scheduling software is perhaps most evident in the case of your customers.
-Jeff Gill, CEO Sir Grout
Customers have the ability to book online themselves. They can add the appointment to their own digital calendars, and get confirmation and reminder messages. Not only does that make their lives easier, but it also gives them confidence in your company. It shows that you run a professional operation.
-Scott Reid, ServiceMaster by Reid
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