Dispatch Software Improves Your Service and Image in These 5 Ways
- April 20, 2017
- By: Vonigo
If you are like us, you get nostalgic when you hear a radio, crackling with the sound of a dispatcher scheduling jobs. But these days dispatch software is definitely changing the game, in many ways for the better.
The mark of a company’s efficiency used to be a dispatcher’s ability. How well they could schedule a day based on the the number of booked and real-time calls.
Now, dispatch software automates the process of providing route sheets and work order details to your team.
Here are some of the ways things have changed for the better.
1. Dispatch Software Replaces Paper (and Messy Spreadsheets)
Remember when your teams were given their daily schedule on paper? (We hope you have to think hard, because it was a while ago). Or how you would email them a rundown of the day’s jobs in a copy-and-pasted spreadsheet. You were left to wonder if they’d even received it until you got an email reply or maybe a text.
So many hours wasted on the heinous crime of inefficiency. With dispatch software, your teams have a clear breakdown of their day on their mobile device, and you have the confidence that they are on top of things.
With the right dispatch software in place much of the “dispatch” process of years gone by disappears.
It’s replaced with an efficient cloud-based application your whole team can access whether they’re in the office, on-site with a client, or even on vacation (maybe not).
2. Updates Don’t Cost Extra Time
Not all jobs go according to plan. Sometimes a customer will cancel last minute, or request more services while your team is on the jobsite.
Old way: Send the updates to your team, and sometimes have to get them on the phone to confirm details and communicate changes.
New way: Updates are made in the software, either from the field or the office, and are reflected to everyone on team.
3. You Always Know Which Team is Where
Since your crews clock in and out of each job, your dispatch software will always be able to tell you which crew is where with GPS baked right in, and you don’t have to interrupt their work to find out.
That way, if the software says they’re still at the site, the job is still active. When they check out, you’ll know they’re on the move again, to the next appointment, back to HQ, or home at the end of the day.
4. Your Customers Get Better Service
If changes need to be made to a crew’s schedule while they are out on a job, those changes are made instantly and reflected in the software. This means they never have to be interrupted when they are at a customer’s home to accept a call.
Your team can complete the work at the customer’s house in a timely fashion with minimal disruption, making for a faster and more pleasurable experience.
5. Your Company’s Image Improves
If your operation is running smoothly, there are fewer interruptions to the work. This means more convenience for your customers and your teams. You’ll earn a reputation for being professional, and offering great value.
“Gone are the days of spelling mistakes and clerical pricing errors, as all information is presented and stored electronically,” says Phantom Screens of Southern Alberta GM Tim Tischer. “Everything presented and sent to the client is neat and tidy and happens in real time. As a result of going paperless, we’ve been able to further streamline our operations, resulting in total administration savings of about 9%.”
Everything from booking, scheduling, invoicing and payments can be handled within your dispatch software, freeing your crew’s time up for more billable work.
That kind of efficiency equals not just a savings of time and a better company image, but more profits. Want to learn more about dispatch software and how it can improve your business? Book a demo and we will provide specific examples for you.
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