Actionable Tips for Growing Your Junk Removal Business (Part 2)

This post is the second in a two-part series about growing your junk removal business using customized junk removal software. Click here to read part one.

Get Your Junk Removal Invoices Paid Faster

The job is complete, and the truck is already idling, waiting to go to the next job. It’s time to charge the customer, but how can you get your junk removal invoice paid faster?

Cash flow is king in almost all companies, especially junk removal businesses. Even with the strictest of payment terms, customers sometimes end up taking longer to pay than you would prefer.

When you have too many unpaid invoices, the cash is not flowing in the right direction fast enough. Finding a way to get the money onto your company’s side as fast as possible can be vital to a junk removal company’s success.

1. Accept Payment on Site, Immediately

The simplest and fastest way to get paid immediately is to accept payment on site. You can incorporate a payment gateway into your junk removal software and take payment as soon as the job is done.

From their phone or tablet, movers can generate invoices from their work orders, enter the payment information (credit card) of the customers, and process the payment with their permission, on site.

In some cases though, you’ll have to send an invoice and wait for payment. How you send the invoice and what you include will have a massive effect on the speed of payment.

2. Send Your Junk Removal Invoice by Email

If you’re not ready for on-site payments, the next best thing to streamline the process of sending an invoice. While that truck is idling in your customer’s driveway, the customer should already have the invoice for the completed job.

The easy way to make this happen is to have your team “clock out” of the job, marking it as complete. An invoice can then be sent immediately to the customer via email.

Your junk removal teams are paid to safely move belongings in a timely fashion. Their time is valuable, especially as it applies to working on the billable stuff: the removal of the junk. You may have hired them for their skills as well as their mannerism with customers — but they may not be comfortable (or effective, time-wise) collecting fees from customers.

This is especially true in the case of commercial clients or repeat customers. It is much more efficient to forward the invoice to the appropriate contact and have your team get on with their day. Sending your invoice by email after the job is complete means it arrives as early as possible, and in front of the appropriate parties.

Bonus Tip: Accept Online Payments

The second way to reduce the time it takes to get paid is to include a payment link right in the email invoice itself. Giving the customer the ability to pay immediately from the invoice makes it easy for them to process your payment.

Depending on your payment terms, you might even be paid before your truck has even backed out of the customer’s driveway. A link in your invoice to an online payment gateway makes it possible.

After the job is done, your team can send the invoice before they even start the truck. The customer can open the email on their mobile device and have the payment made immediately. Now, that cash flow has shifted to your side, and you can be left with fewer unpaid invoices and less time to receive payments.

Convenience for Customers

These days, many customers prefer a completely digital experience. They like when online booking, appointment confirmations, and payments can all be done from their mobile device. If your company does not offer this, they will simply take their business to the company that does.

It’s worth the investment of updating your invoice process with junk removal software. You’ll be able to serve this key demographic and reduce the time it takes to get your junk removal invoices paid.

Measure Your Junk Removal Company’s Performance

Adjust your dashboard to offer a quick view of the number of sales calls by sales rep each week or month, or the number of jobs and work orders resulting from those calls.

Here’s a sample dashboard showing 14 different metrics on one screen:

But you’re not limited to those stats. You can also view:

# of leads created for a sales rep this week or month
# of notes created for sales rep’s accounts today, this week or this month
$ value of jobs created for sales rep’s accounts today, this week, this month
# of jobs booked by current user today, this week, this month
# of work orders created by current user today, this week, this month
# of work orders scheduled today, this week, this month, created by current user
# of completed work orders scheduled today, this week, this month, created by current user
$ value of work orders created today, this week, this month, created by current user
$ value of work orders scheduled today, this week, this month, created by current user
$ value of completed work orders scheduled today, this week, this month, created by current user

At-A-Glance, From Anywhere

And what’s more, you can view it on mobile as well, as all screens are responsive to your device. The real key to a software tool that is designed for the needs of junk removal companies is how well it helps you to manage your business as a whole. Measuring the effectiveness of your work is a key component of that, and dashboard metrics make it easy to see and comprehend the velocity of your business.

If a sales rep is underperforming, the metrics will quickly show who may need some additional coaching.

Conversely, when one rep or agent converts more calls into booked jobs, the dashboard will help identify the team members achieving the best results, in one convenient glance.

This helps you to identify training opportunities, or when it’s time to reward an employee with a promotion or greater responsibility. Better visibility and measurement of operations enables the ability for growth to happen.

Is Junk Removal Software Right for Your Company?

Want to know if junk removal software can help your company grow and earn more profit? Book a free, private demo of Vonigo.