The Story 

Frogbox provides an eco-friendly alternative to cardboard moving boxes by renting reusable plastic totes to customers. With delivery and pickup built into their service, Frogbox offers a convenient, affordable, and sustainable solution for thousands of moves each year, resulting in over 600,000 uses of their boxes. 

As the business grew, their internal systems couldn’t keep up. 

Frogbox relied on a basic database that stored all orders in a single, unstructured list. There was no easy way to sort or manage bookings, and every process from scheduling to pricing had to be handled manually. This made it nearly impossible to scale operations or support multiple locations effectively. 

They also lacked the flexibility to set different pricing by region or optimize logistics—creating inefficiencies that slowed growth and increased administrative burden. 

Frogbox needed a modern, scalable platform to support their expansion and streamline operations. They chose Vonigo to power their growing service business with a centralized, cloud-based platform built for multi-location field service operations. 

With Vonigo, they gained the ability to: 

• Manage multiple locations with flexible configurations  

• Automate scheduling and booking workflows  

• Provide customers with real-time online booking  

Implementation enabled a seamless transition from manual processes to a fully digital, scalable system—giving their team access to real-time data from anywhere, whether in the office or in the field. 

The Benefits 

Seamless Online Booking Improves Customer Experience 

“What’s amazing is that 99.12% of our business is now being booked through our website in real-time directly into Vonigo’s scheduling system while maintaining our branded website. With Vonigo’s zip and postal code-based scheduling, the process is completely automated,” explains Doug Burgoyne, Founder and CEO of Frogbox. 

Multi-Location Flexibility Supports Growth 

With built-in multi-location functionality, Frogbox can easily expand into new markets while managing operations centrally and without the limitations of their previous system. 

Optimized Routing Increases Efficiency 

“Vonigo allows us to program intelligent availability and optimize our routes for more efficiency,” shares Mathieson McCrae of Frogbox Vancouver. 

Modern, Cloud-Based Operations 

With real-time access across devices, Frogbox operates as a fully modern service business—empowering teams in the office and in the field with up-to-date information