Manage Your Service Business Better with Company Surveys

  • November 13, 2017
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This post about managing your service business and retaining staff better with company surveys was written by the team at Surveys Wonk.

All service business owners know that it can be challenging to manage every facet of the company. But by implementing the use of employee surveys, business managers can boost team retention.

Surveys are the single most effective way to know the exact levels of team satisfaction in your service business. The results will ultimately suggest new strategies for maximizing success.

Team retention is the ability of a company to keep their crew members. Businesses that utilize surveys tend to have higher overall retention rates.

These surveys give the team an opportunity to voice their opinions and give insight into the inner workings of the company. With this information, business owners can better understand the workplace culture and better structure the company objectives.

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What’s in a Good Service Business Survey?

An effective team survey will typically measure the following:

· Team member happiness. Companies should simply ask their crew members how happy they are.
· Team member appreciation. Companies should be making sure that their whole team feels valued.
· Team member plans. Companies should always be asking their team members what their plans are for their company.
· Career goals. Companies should be asking their team members how the position they are in correlates with their long-term career goals.

For more information, see this guide to how surveys boost team retention in order to implement the strategy into your own business.

From the original post, on workplace culture:

Workplace culture is “the character and personality of your organization. It’s what makes your organization unique and is the sum of its values, traditions, beliefs, interactions, behaviors, and attitudes” (source: ERC)

Workplace culture obviously starts at the top and is shaped by the leaders of a business, but it’s also shaped by the employees of that company. It is so critical that the leaders of a company are putting together surveys for their employees to take.

Want to learn about how service business management software can help grow your company? Book a free, private demo of Vonigo.