Moving Software: How 99.12% of Frogbox’s Jobs are Booked Online
- May 25, 2012
- By: Vonigo
A customer spotlight on Frogbox, who used Vonigo’s moving software to manage their business, and 99.12% of their bookings online.
We are proud to announce the launch of Vonigo Spotlight, which will be an ongoing series of interviews with Vonigo customers. For our first Spotlight, we caught up with Frogbox founder Doug Burgoyne. Some of you may have seen Doug pitch on Dragon’s Den and land funding for his business.
A Brief History of Frogbox
Q. Can you tell us something about yourself – your education, professional experience, interests, etc.?
A. I started out as a physiotherapist and was licensed to practice in Canada and the US. However, entrepreneurship has always been what I wanted to do. At the same time, I didn’t want to just start a business without knowing much about running a business.
I went back to school for an MBA at the University of Western Ontario after which I worked for a few years in sales and marketing for a Fortune 500 company. I then decided to start Frogbox.
Q. Can you tell us something about Frogbox? How did the journey start and where do you see yourself in the future?
A. Frogbox was started on the basic premise of offering an environmentally friendly moving alternative to consumers in a branded way. I chose the moving industry because I knew it didn’t have a favorable reputation and consumers were ready for an alternative. When Frogbox started in 2008, we had just one location in Vancouver. But we expanded to Seattle in 2009 and Toronto in 2010.
We now have 16 new franchise locations and our plan is to be in the largest 100 metros across Canada and the US within the next five years.
Frogbox and Vonigo: How Moving Software Makes a Difference
Q. How has Vonigo helped Frogbox manage its operations across multiple locations? Do you have any specific numbers on improved efficiencies or reduced costs due to the moving software?
A. Vonigo really understands multi-unit businesses, and has been a great help in our success. We were experiencing some constraints in scheduling which were solved when Vonigo came on board.
The fact that we could seamlessly expand from three to 16 cities speaks volumes. In terms of metrics, what’s amazing is that 99.12% of our business is now being booked through our website in real-time directly into Vonigo’s scheduling system while maintaining our branded website. With Vonigo’s zip and postal code based scheduling the process is completely automated.
The online booking has reduced admin costs considerably and driven new business for us.
Moving Software Features They Use
Q. What have been the most relevant features offered by Vonigo?
A: Better scheduling, online booking and workflow management have been the prime benefits we’ve received from working with Vonigo. Also, the invoicing, payment management and reporting have been a great help.
Q. What is your opinion of cloud computing? Do you think, in spite of some of the recent reliability and security concerns, that cloud computing is the technology of the future?
A. I am a bit leery about some of the security issues, but overall I believe the benefits of cloud computing far outweigh the risks and there are so many advantages over traditional software.
I know Vonigo takes uptime and security seriously and has measures and back-ups in place to minimize our risk.
Q. Is there anything you would like to add?
A. For me, Vonigo provides us with an ideal solution – powerful, customizable and scalable. The fact that we could expand rapidly to multiple locations led me to choose Vonigo and I’m very pleased with our choice.
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