Is everything reduced to acronym these days? It seems that way, so add “NPS” to your internal rolodex. NPS stands for “Net Promoter Score:” a phrase that really just means...

Is your business taking advantage of LinkedIn to find new customers and partners? If you’re not, you should be. In today’s business environment, the world’s largest online social network for...

Struggling to increase sales? You may already have great sales people in place, closing clients over the phone effectively, meeting clients on-site for larger jobs and achieving decent close rates,...

One maid cleaning service took a novel approach to bad service reviews on Yelp: blackmailing their customers. The company would demand clients take down their negative reviews. When those customers...

When you run a multi-location service business, your teams and customers are spread across cities, states, or around the globe. Crafting the right marketing message for such a diverse customer...

As a field service software company, we meet with a lot of mobile service companies. When you speak to as many as we do, you start to notice patterns, like how...